Booking Policy
The customer will be required to pay to the hotel the following ;
25% if cancelled four days in advance ,
50% if cancelled three or two days in advance., 100% if cancelled one day prior to the booking date or on the same day.
Incase of any cancellation the tax [VAT] of 18 will be retained from the advance since the hotels responsibility to pay it to the authorities by the 15th of the month..
Note; Any booking postponed will be treated as a cancellation and will be governed by the cancellation policy
Refunds only through cheque for bookings made by cash / cheque / bank transfers
Incase of LPO payment is expected within 30 days after 3 interests applies per week.
PAYMENT OPTIONS
Hotel currency; Ugx, other currencies like dollars and Euros are highly appreciated;
Accepted payment options;
American Express
Master Card
Visa
Cash and mobile money payments are appreciated as well on our currency hotel manager MTN MOBILE MONEY NU MBER;0788045574 WHILE AIRTEL 0753987626 ALL IN THE NAMES OF CHRISIBLE SARAH UNTI L WE FINALISE THE REGISTRATION PROCESS OF OUR HOTEL MOMO PAY LINES.
When paying using m money ,visitors are advised to include transfer charges taxes.
TO; EQUITY BANK, FORT PORTAL BRANCH, A/C NO 101320134928.
Hotel address; PLOT 10 NYAIKA AVENUE , BOOMA WEST , FORTPORTAL CITY, UGANDA –EAST AFRICA.
RESERVATION, DEPOSIT,
[ii] CANCELLATION AND NO SHOW POLICIES;
The charges below only apply to 100% advance payment on accommodation if you only paid our required 25% deposit , this won’t be refunded. Paring peak seasons all reservation payments are non refundable
1.once a reservation is confirmed , please notify us by email reservation boulevard/execelsiormotel.com or phone call on 0753987626 of any cancellation or modification of the bookings in order to avoid any inconveniences
2.Reservation would only be guaranteed on the basis of a valid credit card.
3.Deposit policy; the guest is required to pay a 50%deposit upon booking confirmation and 100% payment a day before arrival.
- A full room rate will be charged for check in hours of 7:00 am or check out after 12:30 pm. Reservation is allowed to modify / cancel online on your own before 48 hours prior to the arrival date. Should you wish to make full payment in advance please contact our hotel reservations management to discuss your details.
5.Early check -in or late- check out is subjected to bed/ room availability on the relevant day, to be reconfirmed with the front office staff.
6.room not occupied by 6:00 pm will be seen as no show, unless prior arrangement has been made.
- National ID or availed Uganda driving license. Guests are required to declare all there valuable at the reception for security reason, the hotel management is not responsible for any loss or damage of the un declared valuable.
8.requests for specific bed type and smoking preferences will be accommodated, based on availability on arrival at the hotel.
PERSONAL IDENTIFICATION;
All guests are required to present a valid identification upon check-in, which may either be a passport, east African national id or Ugandan national id. Uganda nationals can check in with either passport